Contact Us

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 1. Information we collect

We may collect the following personal information:

• Name
   
• Email address
   
• Phone number
   
• Residential address
   
• Dog’s behavioural history and relevant training details

• Other details
   

2. How we use your information

We use your information to:

• Provide dog training and behavioural services
   
• Communicate with you about appointments, updates, and training plans
   
• Improve our services and customer experience
   
• Send marketing communications, special offers, and promotions (with your consent)
   
• Comply with legal obligations
   

3. Marketing Communications

With your consent, we may send you emails or SMS messages about our services, promotions, and updates. You can opt out at any time by replying with "unsubscribe" to our emails / SMSs or contacting us at kalpakr@ibexcanine.com.au.

4. Sharing your information

We do not sell or rent your personal information. We may share it only when required by law or with trusted service providers who assist us in operating our business (e.g., scheduling software, email marketing platforms).

5. Data Security

We take reasonable steps to protect your information from unauthorised access, use, or disclosure. However, no online transmission or storage is 100% secure.

6. Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at kalpakr@ibexcanine.com.au.

7.Updates to this policy

We may update this policy from time to time. The latest version will always be available on our website.

For any questions, please contact us at kalpakr@ibexcanine.com.au.